配送ポリシー

Country	Australia, Canada, China, France, Germany, Hongkong, Japan, Singapore,  United Kingdom	United States
Standard (K-Packet) : 7-14days	$8.49	$9.99
Express (Fedex) : 3-5 business days	$19.99	$19.99

 

Shipping & Delivery

We are committed to offering the finest products. To uphold our promise of quality, we source our products directly from South Korea and ship them straight to your doorstep. 

Our dedicated team processes and dispatches orders from Monday to Friday, excluding public holidays. We typically ensure that orders are packed, processed, and sent off within 0-3 business days. After dispatch, you'll receive a confirmation email with the tracking information. Kindly wait up to 48 hours for the tracking details to reflect the latest status.

 

 

Import Duties

The recipient, as the importer of record, must adhere to all laws and regulations of the destination country. Shipments originating from South Korea might incur additional import taxes, customs duties, and fees levied by the destination country. Such costs are levied upon the shipment's arrival in the recipient's country.

Any charges arising from customs clearance must be borne by the recipient; PS.MALY neither predicts nor controls these charges. As customs policies can vary significantly, we recommend you contact your local customs office for further details. Note that customs clearance procedures might occasionally result in delivery delays beyond our original estimates.

All import duties or taxes levied in the recipient's country are the sole responsibility of the recipient. Regrettably, we cannot accept returns or offer refunds due to tax issues.

 

 

Delivery Confirmation

We rely on the shipping company's tracking system to confirm whether a package has been delivered to the recipient's address.

If the tracking information indicates that your package has been delivered, but you claim not to have received it, we will treat the package as having been successfully delivered.

In such cases, PS.MALY will not be responsible for reimbursing or re-shipping the items.

Before reaching out to us about missing packages, we strongly recommend:

• Checking with neighbors, family members, or other household members.
• Inspecting all potential delivery spots around your residence.
• Examining parcel lockers or any dedicated package receiving areas.
• looking for a key or notice in your mailbox that might indicate the package is in a larger mailbox compartment or held at a local delivery point.

In cases where the shipping company officially marks a package as lost, our Shipping Protection will cover you. This ensures that if your order doesn't reach you due to mishaps during transit, you're protected.

• Standard Shipping: If still missing, report within 28 days (14 days shipping + 3 days handling + 11 days grace) from the order date.
• Express Shipping: Report within 15 days (5 days shipping + 3 days handling + 7 days grace) from the order date.

 

 

Shipping issues caused by the recipient

PS.MALY is not responsible for shipping issues caused by the recipient

Refusal, Absent recipient, Wrong address, Issues in the recipient country, Issues in the recipient region

Returns and refunds are treated the same as Remorse Returns.

If, due to a recipients' faults, we don't receive the product back from you within 30 days of the date we sent it to you, no refund will be issued.

If the product is not received by PS.MALY within 15 days of completion of delivery to the recipient, no refund will be issued.

If the product being returned has a short shelf life, or the value of the product has decreased, no refund will be issued.

 

 

Guidance on Package Delivery

Package Delivery Confirmation: We at PS.MALY understand the importance of receiving your orders safely and promptly. When a package is marked as delivered by our shipping partners, it signifies that the delivery responsibility has successfully shifted from our hands to yours.

 

Support for Missing or Unreceived Packages: In the rare event you don't receive your package despite it being marked as delivered, we encourage you to first consult with your local shipping company. Often, they can provide immediate assistance and information regarding the whereabouts of your package.

 

Commitment to Fairness: We are committed to fairness and transparency in customer interactions. As part of this commitment, we diligently review all reports of undelivered packages. We aim to support our genuine customers while also safeguarding our business against the unlikely event of fraudulent claims.

 

Your Understanding is Valued: By choosing PS.MALY, you acknowledge and understand these terms. We take these steps to ensure a smooth, secure, and satisfactory shopping experience for all our valued customers.

 

 

Return to Sender

In the event that a courier categorizes a parcel as 'Return to Sender', we will await its physical return prior to commencing the refund process. It is only after we have received the products that we will undertake a comprehensive review prior to initiating the refund. It is important to note that while we do provide refunds, the shipping cost is non-refundable. Consequently, that cost will be deducted from the refund amount. Furthermore, the round trip cost will also be deducted from the refund amount.

 

 

Impact of Holidays on Delivery

At PS.MALY, our commitment to promptly delivering your orders is paramount. However, it's essential to note the potential impacts of holidays on our shipping timeline. Since all our products are shipped directly from South Korea, both Korean national holidays and the holidays in your receiving country can influence the delivery process.

• South Korean Holidays: South Korea observes several national holidays throughout the year. During these days, our dispatch operations might be affected, potentially leading to a delay in shipping out your orders. Some of the significant holidays in South Korea include Lunar New Year (Seollal), Chuseok (Korean Thanksgiving), Independence Movement Day, and others. It's advisable to keep these holidays in mind when placing orders, especially if they're time-sensitive.
• Receiving Country Holidays: Likewise, holidays in your receiving country can affect the local handling and delivery of your packages. National holidays might cause delays with local postal services and customs clearances.

To ensure a smooth delivery experience, we recommend checking the list of holidays in both South Korea and your country before placing an order. If your package seems delayed, it could be due to a holiday in either the dispatching or receiving country. For a detailed list of South Korean holidays and their dates, you can visit South Korean National Holiday Calendar.

We genuinely appreciate your patience and understanding regarding potential delivery delays during holiday seasons. Rest assured, we always strive to get your orders to you as quickly as possible.

 

For queries or concerns regarding your order, kindly reach out to us at psmalyofficial@gmail.com for prompt assistance.

 

 

Last updated. June 25 2024