返金ポリシー

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at psmalyofficial@gmail.com

Items sent back to us without first requesting a return will not be accepted. We can't guarantee that we will receive your returned item. If we haven't received your item we cannot process any refund.

Unfortunately, we do not offer return shipping labels. The buyer directly sends the package to us (depending on country, carrier, shipping cost, customs, customs).

Designer packaging such as authenticity cards, samples, and dust bags are also considered part of the product and must be returned.

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants) or custom products (such as special orders or personalized items). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

If the delivered product is renewed without further notice. (Even if the image of the received product is different from the previous version, it cannot be returned.)

Products can be shipped without individual product boxes. (Very occasionally, a brand may only send us the product without its box if it is short of stock in Korea or if they have plans to discontinue production in the future.)

You can always contact us for any return question at psmalyofficial@gmail.com

 

Shipping Costs

Customers may be charged to pay customs fee, service fee, whatsoever related with customs.

All returning and additional shipping costs should be paid by the customer.

The first shipping cost is not refundable.

After a customer’s order is shipped, some minor deformation or damage of the contents might be caused by the impact of Customs procedures and Delivery process such as Small scratches or package deformation, etc. In this case, the refund or exchange is not available as long as the contents are not usable.

It is the responsibility of the customer to keep track of the shipping using the email link provided when purchasing. 

If you wish to receive a refund for any package sent back to us by our delivery partners; PS.MALY reserves the right to refund the price of the goods ONLY, the initial cost of shipping will not be refunded and round trip charge.

If you wish to have the package sent out again, PS.MALY reserves the right to charge additionally for the second shipping.

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Please inform us within 7 days. We will make it right as soon as possible.

For Damaged, wrong, or missing shipments, we need a photo of the attached shipping waybill, a photo of the entire box with the shipping waybill attached, and a photo of the entire product in question. Please do not throw away your original waybills and boxes as they may be needed upon return.

If the shipping box and packaging of an item are damaged, we won't treat it as damaged if there's nothing wrong with the item itself.

If the product is not received or is missing despite being shipped contactlessly by the carrier, PS.MALY will not issue a refund or will only compensate you according to the shipping company's transportation compensation policy.

 

Exceptions / non-returnable items
Items must be unopened, unused, in the original packaging and in a resealable condition. Unfortunately, we will not issue a refund for opened containers, jars, tubes or bottles. Please note that this includes hygiene seals both inside and on the external packaging.

We will process your refund only when the order is returned to us in a re-sellable condition. We reserve the right to refuse returns that show used or other damage inflicted by the customer.

Please get in touch if you have questions or concerns about your specific items.

Email us at psmalyofficial@gmail.com

Unfortunately, we cannot accept returns on sale items or gift cards.

 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Taxes & Duties

Taxes or duties incurred as part of your purchase are non-refundable through PS.MALY, as they are paid directly to your local customs office. For assistance with these refunds, please contact your local customs office.

We can only collect returns within the same country to which your order was originally shipped. Additional import duties may apply if you need to return your purchase from a country other than the original shipping address.

 

Information on Refunds for Refusal to Accept the Goods from the Recipient

There are many cases in which the recipient refuses to accept the goods after sending them because they do not agree to pay customs duties during the local customs process.

From now on, we are informing you that in case of refusal to accept the goods due to a simple change of mind after the arrival of goods, including refusing to pay your local tax&duties, no refund will be given for the amount of goods paid.

When ordering goods, please be careful not to exceed your local customs duty&tax range.

 

Last updated. June 25 2024